{"id":174,"date":"2025-05-28T00:11:00","date_gmt":"2025-05-28T00:11:00","guid":{"rendered":"https:\/\/leguidefinance.fr\/maitriser-lart-de-dire-non-pour-valoriser-votre-entreprise\/"},"modified":"2025-07-21T16:10:24","modified_gmt":"2025-07-21T16:10:24","slug":"dire-non-clients","status":"publish","type":"post","link":"https:\/\/leguidefinance.fr\/vi\/dire-non-clients\/","title":{"rendered":"N\u1eafm v\u1eefng ngh\u1ec7 thu\u1eadt n\u00f3i "kh\u00f4ng" \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh"},"content":{"rendered":"
\"dire
N\u1eafm v\u1eefng ngh\u1ec7 thu\u1eadt n\u00f3i "kh\u00f4ng" \u0111\u1ec3 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. Ngu\u1ed3n: AdobeStock<\/figcaption><\/figure>\n\n\n\n

Trong m\u00f4i tr\u01b0\u1eddng chuy\u00ean nghi\u1ec7p, vi\u1ec7c bi\u1ebft n\u00f3i "kh\u00f4ng" khi t\u00ecnh hu\u1ed1ng \u0111\u00f2i h\u1ecfi l\u00e0 \u0111i\u1ec1u thi\u1ebft y\u1ebfu. \u0110i\u1ec1u n\u00e0y c\u00f3 v\u1ebb kh\u00f3 kh\u0103n, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

Tuy nhi\u00ean, \u0111\u00f4i khi vi\u1ec7c l\u1ef1a ch\u1ecdn \u0111\u1ed1i t\u00e1c kinh doanh m\u1ed9t c\u00e1ch kh\u00f4n ngoan l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. N\u00f3i "kh\u00f4ng" c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c \u0111\u1ec3 t\u1eadp trung v\u00e0o nh\u1eefng kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 x\u1ee9ng \u0111\u00e1ng.<\/p>\n\n\n\n

Cu\u1ed9c \u0111\u1ed1i tho\u1ea1i n\u00e0y c\u00f3 th\u1ec3 g\u00e2y ra m\u1ed9t s\u1ed1 c\u0103ng th\u1eb3ng, c\u1ea3 cho c\u00e1c chuy\u00ean gia v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. Tuy nhi\u00ean, vi\u1ec7c h\u1ecdc c\u00e1ch thi\u1ebft l\u1eadp ranh gi\u1edbi r\u00f5 r\u00e0ng s\u1ebd gi\u00fap x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 chuy\u00ean nghi\u1ec7p l\u00e0nh m\u1ea1nh v\u00e0 b\u1ec1n v\u1eefng.<\/p>\n\n\n\n

\u0110i\u1ec1u n\u00e0y c\u0169ng gi\u00fap b\u1ea3o v\u1ec7 s\u1ef1 to\u00e0n v\u1eb9n c\u1ee7a doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch tr\u00e1nh nh\u1eefng cam k\u1ebft kh\u00f4ng sinh l\u1eddi.<\/p>\n\n\n\n

B\u00e0i vi\u1ebft n\u00e0y s\u1ebd kh\u00e1m ph\u00e1 nh\u1eefng c\u00e1ch kh\u00e1c nhau \u0111\u1ec3 h\u1ecdc c\u00e1ch n\u00f3i "kh\u00f4ng" v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng mang l\u1ea1i gi\u00e1 tr\u1ecb gia t\u0103ng cho b\u1ea1n. Th\u00f4ng qua nh\u1eefng l\u1eddi khuy\u00ean thi\u1ebft th\u1ef1c v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3, b\u1ea1n s\u1ebd kh\u00e1m ph\u00e1 ra c\u00e1ch kh\u1eb3ng \u0111\u1ecbnh l\u1ef1a ch\u1ecdn c\u1ee7a m\u00ecnh trong khi v\u1eabn duy tr\u00ec \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 chuy\u00ean nghi\u1ec7p t\u1ed1t \u0111\u1eb9p.<\/p>\n\n\n\n

Hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c n\u00f3i "kh\u00f4ng"<\/h2>\n\n\n\n

Vi\u1ec7c n\u00f3i "kh\u00f4ng" th\u01b0\u1eddng b\u1ecb coi l\u00e0 h\u00e0nh \u0111\u1ed9ng ti\u00eau c\u1ef1c. Tuy nhi\u00ean, n\u00f3 c\u00f3 th\u1ec3 mang l\u1ea1i l\u1ee3i \u00edch cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. B\u1eb1ng c\u00e1ch thi\u1ebft l\u1eadp ranh gi\u1edbi r\u00f5 r\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a m\u00ecnh t\u1ed1t h\u01a1n.<\/p>\n\n\n\n

\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i nh\u1eadn ra r\u1eb1ng kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng \u0111\u1ec1u gi\u1ed1ng nhau. M\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u00f2i h\u1ecfi r\u1ea5t nhi\u1ec1u c\u00f4ng s\u1ee9c m\u00e0 kh\u00f4ng mang l\u1ea1i l\u1ee3i nhu\u1eadn. Do \u0111\u00f3, bi\u1ebft c\u00e1ch n\u00f3i "kh\u00f4ng" l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng thi\u1ebft y\u1ebfu.<\/p>\n\n\n\n

Lo\u1ea1i b\u1ecf nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng mang l\u1ea1i gi\u00e1 tr\u1ecb s\u1ebd gi\u00fap c\u1ea3i thi\u1ec7n l\u1ee3i nhu\u1eadn. \u0110i\u1ec1u n\u00e0y c\u0169ng cho ph\u00e9p b\u1ea1n t\u1eadp trung v\u00e0o c\u00e1c d\u1ef1 \u00e1n c\u00f3 l\u1ee3i h\u01a1n cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n

H\u01a1n n\u1eefa, vi\u1ec7c n\u00f3i "kh\u00f4ng" th\u1ec3 hi\u1ec7n t\u00ednh chuy\u00ean nghi\u1ec7p c\u1ee7a b\u1ea1n. N\u00f3 cho th\u1ea5y b\u1ea1n bi\u1ebft c\u00e1ch \u0111\u00e1nh gi\u00e1 t\u00ecnh hu\u1ed1ng v\u00e0 c\u00f3 ti\u00eau chu\u1ea9n cao \u0111\u1ed1i v\u1edbi c\u00f4ng ty c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n

T\u00f3m l\u1ea1i, vi\u1ec7c thi\u1ebft l\u1eadp ranh gi\u1edbi l\u00e0nh m\u1ea1nh s\u1ebd c\u1ee7ng c\u1ed1 ni\u1ec1m tin gi\u1eefa b\u1ea1n v\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t c\u1ee7a b\u1ea1n. H\u1ecd s\u1ebd \u0111\u00e1nh gi\u00e1 cao vi\u1ec7c b\u1ea1n lu\u00f4n trung th\u1ef1c v\u1edbi c\u00e1c gi\u00e1 tr\u1ecb c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n

X\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng kh\u00f4ng sinh l\u1eddi<\/h2>\n\n\n\n

B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean \u0111\u1ec3 h\u1ecdc c\u00e1ch n\u00f3i "kh\u00f4ng" l\u00e0 x\u00e1c \u0111\u1ecbnh nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng mang l\u1ea1i l\u1ee3i nhu\u1eadn. Ph\u00e2n t\u00edch danh m\u1ee5c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ec3 ph\u00e1t hi\u1ec7n nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00f2i h\u1ecfi qu\u00e1 nhi\u1ec1u ngu\u1ed3n l\u1ef1c.<\/p>\n\n\n\n

Vi\u1ec7c xem x\u00e9t kh\u1ea3 n\u0103ng sinh l\u1eddi c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng. M\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng c\u00f3 v\u1ebb sinh l\u1eddi ngay t\u1eeb c\u00e1i nh\u00ecn \u0111\u1ea7u ti\u00ean, nh\u01b0ng l\u1ea1i \u0111\u00f2i h\u1ecfi th\u1eddi gian ho\u1eb7c c\u00f4ng s\u1ee9c kh\u00f4ng t\u01b0\u01a1ng x\u1ee9ng.<\/p>\n\n\n\n

\u0110\u00e1nh gi\u00e1 l\u1ee3i t\u1ee9c \u0111\u1ea7u t\u01b0. H\u00e3y t\u1ef1 h\u1ecfi li\u1ec7u th\u1eddi gian d\u00e0nh cho kh\u00e1ch h\u00e0ng c\u00f3 t\u1ea1o ra \u0111\u1ee7 doanh thu \u0111\u1ec3 b\u00f9 \u0111\u1eafp cho c\u00f4ng s\u1ee9c b\u1ecf ra hay kh\u00f4ng.<\/p>\n\n\n\n

H\u01a1n n\u1eefa, h\u00e3y quan s\u00e1t th\u00e1i \u0111\u1ed9 c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh ho\u1eb7c c\u00f3 k\u1ef3 v\u1ecdng kh\u00f4ng th\u1ef1c t\u1ebf c\u00f3 th\u1ec3 l\u00e0m t\u0103ng c\u0103ng th\u1eb3ng c\u1ee7a b\u1ea1n n\u1ebfu kh\u00f4ng c\u00f3 s\u1ef1 r\u00f5 r\u00e0ng v\u1ec1 m\u1ed1i quan h\u1ec7 kinh doanh.<\/p>\n\n\n\n

H\u00e3y l\u1eadp b\u1ea3ng \u0111\u1ec3 ph\u00e2n t\u00edch t\u1eebng kh\u00e1ch h\u00e0ng theo c\u00e1c ti\u00eau ch\u00ed v\u1ec1 kh\u1ea3 n\u0103ng sinh l\u1eddi. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t h\u01a1n khi ph\u1ea3i t\u1eeb ch\u1ed1i kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

Kh\u00e1ch h\u00e0ng<\/th>\u0110\u1ea7u t\u01b0 th\u1eddi gian<\/th>L\u1ee3i t\u1ee9c \u0111\u1ea7u t\u01b0<\/th>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/th>S\u1ef1 \u01b0u ti\u00ean<\/th><\/tr><\/thead>
Kh\u00e1ch h\u00e0ng A<\/td>H\u1ecdc sinh<\/td>TRUNG B\u00ccNH<\/td>Y\u1ebfu \u0111u\u1ed1i<\/td>Y\u1ebfu \u0111u\u1ed1i<\/td><\/tr>
Kh\u00e1ch h\u00e0ng B<\/td>TRUNG B\u00ccNH<\/td>H\u1ecdc sinh<\/td>H\u1ecdc sinh<\/td>H\u1ecdc sinh<\/td><\/tr>
Kh\u00e1ch h\u00e0ng C<\/td>Xu\u1ed1ng<\/td>Xu\u1ed1ng<\/td>TRUNG B\u00ccNH<\/td>Y\u1ebfu \u0111u\u1ed1i<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Thi\u1ebft l\u1eadp c\u00e1c ti\u00eau ch\u00ed r\u00f5 r\u00e0ng<\/h2>\n\n\n\n

H\u00e3y thi\u1ebft l\u1eadp c\u00e1c ti\u00eau ch\u00ed r\u00f5 r\u00e0ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ng\u01b0\u1eddi b\u1ea1n mu\u1ed1n h\u1ee3p t\u00e1c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m gi\u00e1 tr\u1ecb t\u1ed1i thi\u1ec3u c\u1ee7a d\u1ef1 \u00e1n, th\u00e1i \u0111\u1ed9 l\u00e0m vi\u1ec7c v\u00e0 m\u1ee9c \u0111\u1ed9 d\u1ec5 d\u00e0ng h\u1ee3p t\u00e1c.<\/p>\n\n\n\n

Vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n r\u00f5 r\u00e0ng gi\u00fap b\u1ea1n l\u1ecdc ra nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng mang l\u1ea1i l\u1ee3i nhu\u1eadn. \u0110i\u1ec1u n\u00e0y tr\u00e1nh \u0111\u01b0\u1ee3c vi\u1ec7c ph\u1ea3i t\u1eeb ch\u1ed1i ngay l\u1eadp t\u1ee9c, cho ph\u00e9p b\u1ea1n ch\u1ee7 \u0111\u1ed9ng l\u1ef1a ch\u1ecdn.<\/p>\n\n\n\n

\u0110\u00e1nh gi\u00e1 s\u1ef1 t\u01b0\u01a1ng \u0111\u1ed3ng v\u1ec1 gi\u00e1 tr\u1ecb. C\u00e1c c\u00f4ng ty c\u00f3 gi\u00e1 tr\u1ecb t\u01b0\u01a1ng \u0111\u1ed3ng th\u01b0\u1eddng d\u1ec5 qu\u1ea3n l\u00fd h\u01a1n v\u00e0 ph\u00e1t tri\u1ec3n \u0111\u01b0\u1ee3c nhi\u1ec1u m\u1ed1i quan h\u1ec7 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n\n\n\n

H\u00e3y \u0111\u01b0a nh\u1eefng ti\u00eau ch\u00ed n\u00e0y v\u00e0o ch\u00ednh s\u00e1ch c\u1ee7a c\u00f4ng ty. Chia s\u1ebb ch\u00fang v\u1edbi to\u00e0n b\u1ed9 nh\u00f3m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u hi\u1ec3u r\u00f5.<\/p>\n\n\n\n

T\u00f3m l\u1ea1i, vi\u1ec7c ghi ch\u00e9p r\u00f5 r\u00e0ng c\u00e1c ti\u00eau ch\u00ed c\u1ee7a b\u1ea1n s\u1ebd gi\u00fap vi\u1ec7c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng d\u1ec5 d\u00e0ng h\u01a1n. N\u1ebfu c\u1ea7n, b\u1ea1n c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u h\u1ecd \u0111\u1ebfn c\u00e1c c\u00f4ng ty kh\u00e1c c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd t\u1ed1t h\u01a1n.<\/p>\n\n\n\n

H\u1ecdc c\u00e1ch n\u00f3i "kh\u00f4ng"<\/h2>\n\n\n\n

C\u00e1ch b\u1ea1n truy\u1ec1n \u0111\u1ea1t l\u1eddi t\u1eeb ch\u1ed1i r\u1ea5t quan tr\u1ecdng. M\u1ed9t th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c v\u00e0 t\u00f4n tr\u1ecdng lu\u00f4n l\u00e0 ph\u01b0\u01a1ng ph\u00e1p t\u1ed1t nh\u1ea5t. H\u00e3y nh\u1edb gi\u1ea3i th\u00edch l\u00fd do c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

H\u00e3y s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef r\u00f5 r\u00e0ng v\u00e0 tr\u1ef1c ti\u1ebfp. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 tr\u00e1nh n\u00f3i v\u00f2ng vo \u0111\u1ec3 kh\u00f4ng t\u1ea1o cho kh\u00e1ch h\u00e0ng hy v\u1ecdng h\u00e3o huy\u1ec1n.<\/p>\n\n\n\n

H\u00e3y \u01b0u ti\u00ean s\u1ef1 th\u1ea5u c\u1ea3m. Th\u1ec3 hi\u1ec7n s\u1ef1 th\u1ea5u hi\u1ec3u nhu c\u1ea7u c\u1ee7a h\u1ecd s\u1ebd gi\u00fap l\u00e0m d\u1ecbu \u0111i l\u1eddi t\u1eeb ch\u1ed1i v\u00e0 duy tr\u00ec b\u1ea7u kh\u00f4ng kh\u00ed t\u00edch c\u1ef1c.<\/p>\n\n\n\n

H\u00e3y \u0111\u01b0a ra c\u00e1c ph\u01b0\u01a1ng \u00e1n thay th\u1ebf b\u1ea5t c\u1ee9 khi n\u00e0o c\u00f3 th\u1ec3. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 th\u1ec3 hi\u1ec7n thi\u1ec7n ch\u00ed gi\u00fap \u0111\u1ee1 c\u1ee7a b\u1ea1n, ngay c\u1ea3 khi b\u1ea1n t\u1eeb ch\u1ed1i y\u00eau c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n\n\n\n

Cu\u1ed1i c\u00f9ng, h\u00e3y nh\u1edb gi\u1eef v\u1eefng quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u00ecnh. \u0110i\u1ec1u c\u1ea7n thi\u1ebft l\u00e0 ph\u1ea3i t\u1ef1 tin khi t\u1eeb ch\u1ed1i \u0111\u1ec3 tr\u00e1nh m\u1ecdi s\u1ef1 m\u01a1 h\u1ed3.<\/p>\n\n\n\n

Qu\u1ea3n l\u00fd ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n\n\n\n

Vi\u1ec7c t\u1eeb ch\u1ed1i m\u1ed9t d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 g\u00e2y ra nhi\u1ec1u ph\u1ea3n \u1ee9ng kh\u00e1c nhau t\u1eeb kh\u00e1ch h\u00e0ng. M\u1ed9t s\u1ed1 ng\u01b0\u1eddi s\u1ebd hi\u1ec3u, nh\u01b0ng nh\u1eefng ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 kh\u00f4ng h\u00e0i l\u00f2ng. Do \u0111\u00f3, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i chu\u1ea9n b\u1ecb s\u1eb5n s\u00e0ng \u0111\u1ec3 x\u1eed l\u00fd nh\u1eefng ph\u1ea3n \u1ee9ng n\u00e0y.<\/p>\n\n\n\n

H\u00e3y s\u1eb5n s\u00e0ng tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi. M\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 mu\u1ed1n th\u1ea3o lu\u1eadn v\u1ec1 l\u00fd do b\u1ea1n t\u1eeb ch\u1ed1i. H\u00e3y gi\u1eef th\u00e1i \u0111\u1ed9 b\u00ecnh t\u0129nh v\u00e0 \u0111i\u1ec1m \u0111\u1ea1m trong su\u1ed1t cu\u1ed9c trao \u0111\u1ed5i.<\/p>\n\n\n\n

\u0110\u1eebng \u0111\u1ec3 nh\u1eefng ph\u1ea3n h\u1ed3i \u0111\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u00ecnh. C\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng ph\u1ea3i n\u00f3i "kh\u00f4ng" nh\u01b0 m\u1ed9t ph\u1ea7n c\u1ee7a vi\u1ec7c qu\u1ea3n l\u00fd \u01b0u ti\u00ean.<\/p>\n\n\n\n

Ghi ch\u00e9p l\u1ea1i t\u1ea5t c\u1ea3 c\u00e1c t\u01b0\u01a1ng t\u00e1c. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p b\u1ea1n theo d\u00f5i c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 l\u01b0u gi\u1eef h\u1ed3 s\u01a1 v\u1ec1 c\u00e1c quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u00ecnh trong su\u1ed1t qu\u00e1 tr\u00ecnh.<\/p>\n\n\n\n

Cu\u1ed1i c\u00f9ng, sau khi \u0111\u00e3 x\u1eed l\u00fd c\u00e1c ph\u1ea3n \u1ee9ng, h\u00e3y tr\u1ea5n an kh\u00e1ch h\u00e0ng qu\u00fd gi\u00e1 c\u1ee7a b\u1ea1n. H\u1ecd s\u1ebd \u0111\u00e1nh gi\u00e1 cao s\u1ef1 trung th\u1ef1c c\u1ee7a b\u1ea1n v\u00e0 s\u1ebd tin t\u01b0\u1edfng v\u00e0o ph\u00e1n \u0111o\u00e1n c\u1ee7a b\u1ea1n trong t\u01b0\u01a1ng lai.<\/p>\n\n\n\n

T\u0103ng c\u01b0\u1eddng s\u1ef1 t\u1ef1 tin<\/h2>\n\n\n\n

S\u1ef1 t\u1ef1 tin l\u00e0 \u0111i\u1ec1u thi\u1ebft y\u1ebfu \u0111\u1ec3 bi\u1ebft c\u00e1ch n\u00f3i "kh\u00f4ng". N\u00f3 cho ph\u00e9p b\u1ea1n gi\u1eef v\u1eefng l\u1eadp tr\u01b0\u1eddng tr\u01b0\u1edbc nh\u1eefng y\u00eau c\u1ea7u v\u00f4 l\u00fd. S\u1ef1 t\u1ef1 tin n\u00e0y \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh th\u00f4ng qua kinh nghi\u1ec7m v\u00e0 qu\u00e1 tr\u00ecnh \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u1ea5u \u0111\u00e1o.<\/p>\n\n\n\n

H\u00e3y luy\u1ec7n t\u1eadp s\u1ef1 quy\u1ebft \u0111o\u00e1n trong nh\u1eefng t\u00ecnh hu\u1ed1ng \u00edt c\u0103ng th\u1eb3ng. \u0110\u00f3 l\u00e0 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 t\u1ef1 tin h\u01a1n tr\u01b0\u1edbc khi \u0111\u1ed1i ph\u00f3 v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh.<\/p>\n\n\n\n

H\u00e3y t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi nh\u1eefng \u0111\u1ed3ng nghi\u1ec7p ho\u1eb7c ng\u01b0\u1eddi h\u01b0\u1edbng d\u1eabn \u1ee7ng h\u1ed9 c\u00e1c l\u1ef1a ch\u1ecdn c\u1ee7a b\u1ea1n. S\u1ef1 \u0111\u1ed9ng vi\u00ean t\u1eeb nh\u1eefng ng\u01b0\u1eddi xung quanh c\u00f3 th\u1ec3 c\u1ee7ng c\u1ed1 s\u1ef1 t\u1ef1 tin c\u1ee7a b\u1ea1n trong c\u00e1c quy\u1ebft \u0111\u1ecbnh ngh\u1ec1 nghi\u1ec7p.<\/p>\n\n\n\n

H\u00e3y th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 nh\u1eefng th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea1n. Vi\u1ec7c nh\u1eadn ra khi n\u00e0o t\u1eeb ch\u1ed1i kh\u00e1ch h\u00e0ng l\u00e0 c\u00f3 l\u1ee3i s\u1ebd gi\u00fap b\u1ea1n t\u1ef1 tin h\u01a1n trong t\u01b0\u01a1ng lai.<\/p>\n\n\n\n

Cu\u1ed1i c\u00f9ng, h\u00e3y nh\u1edb r\u1eb1ng m\u1ed7i l\u1eddi t\u1eeb ch\u1ed1i \u0111\u1ec1u m\u1edf ra c\u00e1nh c\u1eeda cho nh\u1eefng c\u01a1 h\u1ed9i m\u1edbi. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n t\u1eadp trung v\u00e0o nh\u1eefng d\u1ef1 \u00e1n th\u1ef1c s\u1ef1 truy\u1ec1n c\u1ea3m h\u1ee9ng cho b\u1ea1n.<\/p>\n\n\n\n

Ph\u1ea7n k\u1ebft lu\u1eadn<\/h2>\n\n\n\n

H\u1ecdc c\u00e1ch n\u00f3i "kh\u00f4ng" v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u00e1ng gi\u00e1 l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng thi\u1ebft y\u1ebfu trong th\u1ebf gi\u1edbi kinh doanh hi\u1ec7n \u0111\u1ea1i. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 c\u1ee7ng c\u1ed1 c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n m\u00e0 c\u00f2n c\u1ea3i thi\u1ec7n l\u1ee3i nhu\u1eadn.<\/p>\n\n\n\n

B\u1eb1ng c\u00e1ch thi\u1ebft l\u1eadp c\u00e1c ti\u00eau ch\u00ed r\u00f5 r\u00e0ng v\u00e0 giao ti\u1ebfp m\u1ed9t c\u00e1ch t\u00f4n tr\u1ecdng, b\u1ea1n t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c. \u0110i\u1ec1u n\u00e0y c\u0169ng c\u00f3 th\u1ec3 c\u1ee7ng c\u1ed1 ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u1eefng ng\u01b0\u1eddi mang l\u1ea1i gi\u00e1 tr\u1ecb gia t\u0103ng th\u1ef1c s\u1ef1.<\/p>\n\n\n\n

T\u00f3m l\u1ea1i, n\u00f3i "kh\u00f4ng" l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn chi\u1ebfn l\u01b0\u1ee3c g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 b\u1ec1n v\u1eefng c\u1ee7a doanh nghi\u1ec7p b\u1ea1n. B\u1eb1ng c\u00e1ch n\u1eafm v\u1eefng k\u1ef9 n\u0103ng n\u00e0y, b\u1ea1n s\u1ebd x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n\n\n\n

H\u00e3y nh\u1edb r\u1eb1ng, m\u1ed7i l\u1ea7n b\u1ea1n n\u00f3i "kh\u00f4ng", \u0111\u00f3 l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 t\u1eadp trung v\u00e0o nh\u1eefng kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 x\u1ee9ng \u0111\u00e1ng v\u1edbi th\u1eddi gian v\u00e0 n\u0103ng l\u01b0\u1ee3ng c\u1ee7a b\u1ea1n. \u0110\u1eebng \u0111\u1ec3 n\u1ed7i s\u1ee3 l\u00e0m h\u1ecd th\u1ea5t v\u1ecdng c\u1ea3n tr\u1edf b\u1ea1n.<\/p>\n\n\n\n

V\u1edbi nh\u1eefng l\u1eddi khuy\u00ean n\u00e0y, b\u1ea1n s\u1ebd t\u1ef1 tin h\u01a1n trong vi\u1ec7c n\u00f3i "kh\u00f4ng" m\u1ed9t c\u00e1ch kh\u00f4n ngoan, v\u00ec l\u1ee3i \u00edch c\u1ee7a doanh nghi\u1ec7p m\u00ecnh.<\/p>\n\n\n

\n\n
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<\/div>\n <\/div>\n
\n \n \n
\n \"jeunes\n <\/div>\n <\/a>\n

\n \n L\u1eadp k\u1ebf ho\u1ea1ch cho n\u0103m t\u00e0i ch\u00ednh c\u1ee7a b\u1ea1n <\/a>\n <\/h2>\n
\n

\n H\u00e3y chu\u1ea9n b\u1ecb cho n\u0103m t\u00e0i ch\u00ednh c\u1ee7a b\u1ea1n v\u1edbi m\u1ed9t k\u1ebf ho\u1ea1ch r\u00f5 r\u00e0ng: ng\u00e2n s\u00e1ch, ti\u1ebft ki\u1ec7m, m\u1ee5c ti\u00eau v\u00e0 \u0111\u1ea7u t\u01b0 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c \u01b0u ti\u00ean c\u1ee7a b\u1ea1n. <\/p>\n

\n \n Ti\u1ebfp t\u1ee5c \u0111\u1ecdc \n <\/path>\n <\/svg>\n <\/a>\n <\/div>\n <\/div> \n \n <\/div>\n<\/section><\/div>","protected":false},"excerpt":{"rendered":"

Kh\u00e1m ph\u00e1 c\u00e1ch t\u1eeb ch\u1ed1i nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng mang l\u1ea1i gi\u00e1 tr\u1ecb. H\u1ecdc c\u00e1ch thi\u1ebft l\u1eadp ranh gi\u1edbi r\u00f5 r\u00e0ng v\u00e0 gi\u1eef g\u00ecn s\u1ef1 ch\u00ednh tr\u1ef1c ngh\u1ec1 nghi\u1ec7p \u0111\u1ed3ng th\u1eddi c\u1ee7ng c\u1ed1 c\u00e1c m\u1ed1i quan h\u1ec7.<\/p>","protected":false},"author":3,"featured_media":454,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[26],"tags":[297,294,295,299,296,298],"yoast_head":"\nMa\u00eetriser l'art de dire "non" pour valoriser votre entreprise - LeGuideFinance<\/title>\n<meta name=\"description\" content=\"Apprenez \u00e0 dire "non" aux clients non rentables. 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